Shipping & Delivery

Where do you ship? 

We are shipping to all of Australia & New Zealand.

Delivery Times

All orders are packed and sent within 1-3 business days of placing your order. Once shipped, you will receive a shipping confirmation email with tracking details to monitor your delivery. We ship all of our orders from our warehouse in Brisbane, Queensland and send orders out Monday to Friday. 

Delivery usually takes 2-5 business days for most metro and city areas, with additional time required for Perth, New Zealand, rural and regional locations. These areas can take up to 5-13 business days depending on the destination.

While we take great care in packaging your order, please note that we cannot be held responsible for any items lost or damaged in transit or once delivered. 

Be aware that all parcels are classified as "Authority to Leave".

Peak Periods

During peak periods (Christmas, Promotions, Public Holidays) dispatch and delivery times are subject to change and may require additional time. 

Shipping Cost

We work hard to provide the most affordable and fair shipping alternatives for our customers. Therefore, shipping will be calculated at checkout, reflecting the products and the location of each customer. 

 I haven't got a tracking number?

If you haven't received an email with tracking details, please check your junk mail first. If it gone more than 3 days, or you received the email but your tracking number is not working, feel free to email us at contact@theplaytimestore.com and we will look into it for you.